Teja Peltomaa's profile

Kids Help Phone Prioritizes Privacy and Confidentiality

A student at Ryerson University in Toronto, Teja Peltomaa is working toward a bachelor of social work. Teja Peltomaa balances her academic responsibilities with volunteer work as a crisis line text responder with Kids Help Phone, which offers 24/7 support for individuals of all ages.

Committed to reaching as many youths as possible, Kids Help Phone offers services via phone, text, and Facebook Messenger. Open 24 hours a day, the crisis line invites children and adolescents experiencing any type of emotional distress, from relationship problems to school challenges, to communicate with a trained crisis responder. Kids Help Phone ensures absolute privacy, only storing information that helps to improve its service. While calls may be used for training purposes, they remain exclusively within Kids Help Phone teams and do not include names or locations.

All conversations, whether by phone or text, are entirely confidential. Within the Facebook Messenger app, if at any time a caller wants their data deleted, they can type the word LOOFAH and the entire conversation thread will be deleted automatically.
Kids Help Phone Prioritizes Privacy and Confidentiality
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Kids Help Phone Prioritizes Privacy and Confidentiality

Published:

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